Return & Refund Policy

All sales are final. We do not offer refunds, returns, exchanges, or cancellations for items that are purchased by mistake, do not fit, or are no longer wanted.

Damaged or Defective Items

We only accept returns for items that arrive damaged, defective, or incorrect.

Please inspect your order immediately after receiving it. If your item arrives damaged, defective, or you receive the wrong item, you must contact us within 7 days of delivery at 13livesapperal@gmail.com.

When contacting us, please include your order number, a description of the issue, and clear photos or videos showing the damage or defect. We will review the issue and determine whether the item qualifies for a return or replacement.

If your claim is approved, we will provide instructions for returning the item. Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Refunds

Refunds are only issued when an item is confirmed to have arrived damaged or defective and a refund is approved by our team.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Issues

If you believe there is an issue with your order, please contact us as soon as possible at 13livesapperal@gmail.com. We are committed to reviewing legitimate issues and making things right when an item arrives damaged, defective, or incorrect.

By placing an order with us, you acknowledge and agree to this Return & Refund Policy.